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    CRM For Call Center

    ₹ 22,500.00
    SKU: softccc
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    As businesses continue to grow, Key decision makers are facing time, manpower or resource constraints when handling growing customer base and are looking for cost effective and quick response to this growing issue so they can focus on their core competencies. Thus companies choose to outsource certain services to a trusted third party. When companies are faced with the decision of choosing a third party contact center, they need to ensure that the company they choose has processes that work in an organized and coordinated manner. The range of services outsourced generally includes technical support, customer service support, inbound sales and essential call answering and forwarding services.Contact centers that have professional quality services and documented processes are the ones that are able to provide companies with what they are looking for.
    Types of Inbound Contact Center Services
    Definitely there is no limit to the number of services that can be outsourced, as long as you have the right vendor. Salesfundaa CRM software solutions for contact center has outlined a few heads of the most common services outsourced:
    Customer Service: In today’s social media world, having a phenomenal Customer Service experience is at its highest demand. Outsourcing this service to a proven outsourcer can prove invaluable for businesses and the way they are viewed in the eyes of their customers.
    Help Desk: this includes providing assistance, guidance and troubleshooting services to customers. The help desk service can even provide information about hotel room bookings, ticket fares, service related queries, etc. for customers over the phone or through emails.
    Technical Troubleshooting: is the advice or guidance for the service provided to a customer over the telephone or email for their IT or computer related issues.
    Inbound Sales: Like most online retailers, there is a number for customers to call and place their order over the phone with a helpful representative. Having someone there to talk directly with the customers has a significant impact on abandoned shopping carts and overall sales. Most consumers abandon their cart because they simply aren’t sure about their purchase. Having an agent there to guide them and reassure them in their purchase is something that every skeptical shopper wants and will greatly improve their overall experience.
    Understanding customers these days requires more than listening to their feedback or resolving a problem. To stay competitive, contact centers need a panaromic view of their customer details that has their full history with the brand, from purchases to service requests and every detail that makes their business so valuable to the company. The Salesfundaa CRM software for contact center play a critical role in contact center success, as it aids in rendering the process to become more streamlined and shift focus to revenue generation optimizing sales and service in a more efficient manner.
    The Salesfundaa CRM software for contact centre is essentially aimed at the highlighted benefits

    Improved data access
    Greater communication and accountability
    Enhanced overall efficiency
    Increased sales
    Reduced costs
    Superior customer experience
    Evaluating employee performance
    Ensuring adherence to corporate procedures
    Increasing staff productivity
    In such a fast-paced environment, where centers receive thousands of calls a day, it may be difficult for a manager to sit down and go over every resource and agent activity. The Salesfundaa CRM software solutions for contact center empowers the Managers and they now have the ability to easily evaluate an agent’s performance and retrieve data intelligence to help them make decisions on how to deliver service and quality. These standards can be customized by the call center to focus on the key agent behaviors of their choice. It is a Software that utilizes predictive analytics to help agents offer the right sales pitch during customer interactions.

    Key Features of SalesFundaa CRM Software

     

    ORGANIZATION MANAGEMENT

    • Bulk Import & Export
    • Send Bulk Email & SMS
    • Communication History
    • Reminder & Appoinment
    • Bulk Assign
    • Multiple Branches

    CONTACT MANAGEMENT

    • Contact
    • Bulk Import & Export
    • Send Bulk Email & SMS
    • Auto Birthday & Anniversary wishes
    • Reminder & Appoinment

    ENQUIRY MANAGEMENT

    • Enquiry
    • Communication history
    • Track stages of enquiry & lost reasons
    • Reminder & Appoinment
    • Aging Report

    QUOTATION MANAGEMENT

    • Seamlessly generates price quote
    • Link quotes to organizations & contacts
    • Convert quotation to invoice
    • Download or send in PDF format
    • Track stage & customized design
    • Aging Report

    PROFORMA INVOICE

    • Proforma Invoice
    • Convert to Tax Invoice, Sales Order & Chalan
    • Status

    TAX INVOICE MANAGEMENT

    • GST inbuilt
    • Generate Invoice
    • Get Overdue Alerts
    • Download or send in PDF format
    • Track stage & customize design

    SALES ORDER MANAGEMENT

    • Convert invoice to sales order
    • Download or send in PDF format
    • Track stage & customize design

    DELIVERY CHALLAN

    • Generate Delivery Challan
    • Challan Status
    • Assign dispatcher name, shipping address, product details, mode of delivery, terms & conditions

    INVENTORY

    • Inward
    • Outward
    • Inventory transfer
    • GRN
    • Inventory Status
    • Multi Inventory Location

    WORK ORDER MANAGEMENT

    • Create New Work Order
    • View Work Order List
    • Edit/Delete Work Order
    • Work Order Status

    PURCHASE MANAGEMENT

    • Indent
    • Vendor Classification
    • Vendor History
    • Purchase Order
    • Purchase Bill

    ASSETS MANAGEMENT

    • Asset List
    • Asset in Warranty with Service Record
    • Asset in Maintenance with Service Record
    • Asset Insurance Record
    • Asset History
    • Valuation

    MAINTENANCE

    • Product Installation
    • Preventive Maintenace
    • AMC
    • Service Alert
    • Active and expired Product List

    CONTRACT MANAGEMENT

    • Add, edit & delete contracts
    • Get upcoming services & expiry alerts
    • Auto notify customers for renewal
    • Active and expired contracts
    • Service Alerts

    TASK MANAGEMENT

    • Manage Multiple Tasks
    • Assign Tasks
    • Task Deadlines
    • Better Task Outcomes
    • Reminder

    COMPLAINT MANAGEMENT

    • Complaint Status
    • Communication history with customer
    • Customer portal login
    • Customer can open & close complaint
    • FAQ
    • Complaint Assign & Visit

    ACCOUNTS MANAGEMENT

    • GST Return
    • Debit & Credit Note
    • Manage Expenses
    • Cash Book & Price Book

    EMPLOYEE MANAGEMENT

    • Offer Letter, Appointment Letter, Appraisal Letter & Termination Letter
    • Add a New Employee
    • Manage Employee List
    • Manage Employee Group
    • Manage Employee Shift

    PROJECT MANAGEMENT

    • Manage Multiple Projects
    • Better Project Outcomes
    • Manage Project Deadlines
    • Request Approve Stock
    • Task
    • Expense
    • Work Order, Invoice, and Delivery Challan

    CUSTOMER PORTAL

    • Separate customer panel to open complaint & view his invoices, quotes, enquiry, complaints, contacts, meetings and upcoming & expiring services

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    As businesses continue to grow, Key decision makers are facing time, manpower or resource constraints when handling growing customer base and are looking for cost effective and quick response to this growing issue so they can focus on their core competencies. Thus companies choose to outsource certain services to a trusted third party. When companies are faced with the decision of choosing a third party contact center, they need to ensure that the company they choose has processes that work in an organized and coordinated manner. The range of services outsourced generally includes technical support, customer service support, inbound sales and essential call answering and forwarding services.Contact centers that have professional quality services and documented processes are the ones that are able to provide companies with what they are looking for.
    Types of Inbound Contact Center Services
    Definitely there is no limit to the number of services that can be outsourced, as long as you have the right vendor. Salesfundaa CRM software solutions for contact center has outlined a few heads of the most common services outsourced:
    Customer Service: In today’s social media world, having a phenomenal Customer Service experience is at its highest demand. Outsourcing this service to a proven outsourcer can prove invaluable for businesses and the way they are viewed in the eyes of their customers.
    Help Desk: this includes providing assistance, guidance and troubleshooting services to customers. The help desk service can even provide information about hotel room bookings, ticket fares, service related queries, etc. for customers over the phone or through emails.
    Technical Troubleshooting: is the advice or guidance for the service provided to a customer over the telephone or email for their IT or computer related issues.
    Inbound Sales: Like most online retailers, there is a number for customers to call and place their order over the phone with a helpful representative. Having someone there to talk directly with the customers has a significant impact on abandoned shopping carts and overall sales. Most consumers abandon their cart because they simply aren’t sure about their purchase. Having an agent there to guide them and reassure them in their purchase is something that every skeptical shopper wants and will greatly improve their overall experience.
    Understanding customers these days requires more than listening to their feedback or resolving a problem. To stay competitive, contact centers need a panaromic view of their customer details that has their full history with the brand, from purchases to service requests and every detail that makes their business so valuable to the company. The Salesfundaa CRM software for contact center play a critical role in contact center success, as it aids in rendering the process to become more streamlined and shift focus to revenue generation optimizing sales and service in a more efficient manner.
    The Salesfundaa CRM software for contact centre is essentially aimed at the highlighted benefits

    Improved data access
    Greater communication and accountability
    Enhanced overall efficiency
    Increased sales
    Reduced costs
    Superior customer experience
    Evaluating employee performance
    Ensuring adherence to corporate procedures
    Increasing staff productivity
    In such a fast-paced environment, where centers receive thousands of calls a day, it may be difficult for a manager to sit down and go over every resource and agent activity. The Salesfundaa CRM software solutions for contact center empowers the Managers and they now have the ability to easily evaluate an agent’s performance and retrieve data intelligence to help them make decisions on how to deliver service and quality. These standards can be customized by the call center to focus on the key agent behaviors of their choice. It is a Software that utilizes predictive analytics to help agents offer the right sales pitch during customer interactions.

    Key Features of SalesFundaa CRM Software

     

    ORGANIZATION MANAGEMENT

    • Bulk Import & Export
    • Send Bulk Email & SMS
    • Communication History
    • Reminder & Appoinment
    • Bulk Assign
    • Multiple Branches

    CONTACT MANAGEMENT

    • Contact
    • Bulk Import & Export
    • Send Bulk Email & SMS
    • Auto Birthday & Anniversary wishes
    • Reminder & Appoinment

    ENQUIRY MANAGEMENT

    • Enquiry
    • Communication history
    • Track stages of enquiry & lost reasons
    • Reminder & Appoinment
    • Aging Report

    QUOTATION MANAGEMENT

    • Seamlessly generates price quote
    • Link quotes to organizations & contacts
    • Convert quotation to invoice
    • Download or send in PDF format
    • Track stage & customized design
    • Aging Report

    PROFORMA INVOICE

    • Proforma Invoice
    • Convert to Tax Invoice, Sales Order & Chalan
    • Status

    TAX INVOICE MANAGEMENT

    • GST inbuilt
    • Generate Invoice
    • Get Overdue Alerts
    • Download or send in PDF format
    • Track stage & customize design

    SALES ORDER MANAGEMENT

    • Convert invoice to sales order
    • Download or send in PDF format
    • Track stage & customize design

    DELIVERY CHALLAN

    • Generate Delivery Challan
    • Challan Status
    • Assign dispatcher name, shipping address, product details, mode of delivery, terms & conditions

    INVENTORY

    • Inward
    • Outward
    • Inventory transfer
    • GRN
    • Inventory Status
    • Multi Inventory Location

    WORK ORDER MANAGEMENT

    • Create New Work Order
    • View Work Order List
    • Edit/Delete Work Order
    • Work Order Status

    PURCHASE MANAGEMENT

    • Indent
    • Vendor Classification
    • Vendor History
    • Purchase Order
    • Purchase Bill

    ASSETS MANAGEMENT

    • Asset List
    • Asset in Warranty with Service Record
    • Asset in Maintenance with Service Record
    • Asset Insurance Record
    • Asset History
    • Valuation

    MAINTENANCE

    • Product Installation
    • Preventive Maintenace
    • AMC
    • Service Alert
    • Active and expired Product List

    CONTRACT MANAGEMENT

    • Add, edit & delete contracts
    • Get upcoming services & expiry alerts
    • Auto notify customers for renewal
    • Active and expired contracts
    • Service Alerts

    TASK MANAGEMENT

    • Manage Multiple Tasks
    • Assign Tasks
    • Task Deadlines
    • Better Task Outcomes
    • Reminder

    COMPLAINT MANAGEMENT

    • Complaint Status
    • Communication history with customer
    • Customer portal login
    • Customer can open & close complaint
    • FAQ
    • Complaint Assign & Visit

    ACCOUNTS MANAGEMENT

    • GST Return
    • Debit & Credit Note
    • Manage Expenses
    • Cash Book & Price Book

    EMPLOYEE MANAGEMENT

    • Offer Letter, Appointment Letter, Appraisal Letter & Termination Letter
    • Add a New Employee
    • Manage Employee List
    • Manage Employee Group
    • Manage Employee Shift

    PROJECT MANAGEMENT

    • Manage Multiple Projects
    • Better Project Outcomes
    • Manage Project Deadlines
    • Request Approve Stock
    • Task
    • Expense
    • Work Order, Invoice, and Delivery Challan

    CUSTOMER PORTAL

    • Separate customer panel to open complaint & view his invoices, quotes, enquiry, complaints, contacts, meetings and upcoming & expiring services
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