Salesfundaa CRM software  enables  organizations to  capture a better understanding of customer needs and behavior.  Introduction of advanced solutions to integrate sales, services, marketing, order management, pricing, etc.,  has helped improve customer satisfaction and enabled the delivery of goods on time.

The volatile business landscape demands that there is a need for a cohesive CRM strategy that may also be a scalable solution so that the real benefits of IT are reaped and leveraged as a business growth derivative.

Transport  Service Providers around the globe agree  that it is imperative that workforces in different geographies are connected in the real-time environment and have access to information about third-party vendors, transportation  partner information, details about transit locations, and the ability to track a consignment at any given time.

Today, business growth is directly linked to the capability and functionality of Salesfundaa CRM software application and how smartly it has been integrated to the rest of the IT landscape.

Global manufacturers in industries such as automotive, IT and consumer goods are outsourcing  supply chain activities such as distribution and warehousing to third parties. The industry has begun to offer additional value-added services around processing of products and may include assembling of goods or packaging accessories in addition  to transportation and storage of goods. Some may also offer consulting work to address complex global supply chain problems.

The processing and assembly of products by transport service providers also means that they can be held accountable for faulty products and product recalls.

Stricter environmental compliance norms, different regulations for categorizing dangerous goods, and temperature controlled environments for perishable goods are several challenges being faced by the logistics industry.

The threat of terrorism has forced the transportation  industry to lay increased emphasis on security at all points in the supply chain.

The traditional challenges of transport service providers  include on-time delivery and ensuring safety of shipments.

Cross-globe operations have brought the new challenge of complying with regulatory systems in all the different countries through which goods transit. Despite these challenges, the key objectives of transport  service providers are to ensure that customer requirements are always met and to keep satisfaction levels high in terms of on-time service, predictability of delivery, competitive pricing and short order-processing times.

Thus there arises a need for Preventative Maintenance management..

By setting up a clear preventative maintenance strategy now, you can:

Reduce the amount of unplanned maintenance required

Keep long-term maintenance costs to a minimum

Ensure that vehicles operate efficiently

Lessen the chance of accidents and incidents

Above all, you need to ask yourself: Is your current maintenance regime the most suitable for your type of operation?

How to arrive at operational efficacies.

The most important objective of operational excellence is gaining repeat business from existing customers.   Transporters provide the following few key services to their customers:

  • Cargo handling services

  • Storage and warehousing services

  • Transport agency services

  • Other auxiliary services (transport document preparation, etc.)

  • Maritime transport and internal waterways transport services

  • Wholesale retail and trading services

  • Air, rail and road transports/courier services

To provide optimal service to customers,  transporters need to interact with them through different communication channels and build up long-term and trusting relationships. In addition, tracking of customer orders and estimated arrival at their destinations are very important.

Enabling a sales and service agent with the above information can be achieved if service, order and opportunity management are closely integrated within the IT solution.  This will greatly enhance the integrity of customer information, improve agent efficiency, and enhance the overall customer experience.

Call today on 9235 35 35 35 for consultation of the Salesfundaa  billing software for transporters today.  

Tuesday 12 June 2018