Complaints / Tickets
Handle complaints with the full service context.
Tickets sit inside the after-sales chain - alongside service visits and AMC - so support sees what was sold, delivered and installed.
Day-to-day workflow
Raise, assign, resolve - without a separate ticketing island
- Raise a ticketCapture product complaints against the organisation.
- Assign engineerHand the complaint to the right field person with context.
- Connect to serviceWork alongside service visits and AMC when coverage applies.
Is this a standalone helpdesk?
No. Complaints are part of Sales Funda® after-sales - valuable because they inherit commercial and installation history.
Ticket / complaint screen
Assign engineer to a ticket
See complaint workflows in a demo
Book a walkthrough of service, complaints and AMC together.